Omnichannel Customer Service AI
Unified AI customer service platform handling 80% of inquiries automatically while improving satisfaction scores by 35%.
Project Overview
Client
ServiceHub Solutions
Industry
CRM
Project Duration
6 months
Unified AI customer service platform handling 80% of inquiries automatically while improving satisfaction scores by 35%.
The Challenge
Customer service teams were overwhelmed with repetitive inquiries across multiple channels, leading to long wait times and inconsistent service quality.
Our Solution
Developed an omnichannel AI service platform with natural language understanding, sentiment analysis, and intelligent routing to handle customer inquiries across chat, email, and voice channels.
Results & Impact
Automation Rate
Inquiries handled automatically
Satisfaction Score
Improvement in CSAT scores
Resolution Time
Faster average resolution
Technology Stack
The cutting-edge technologies and frameworks we used to build this solution.
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